Client Success Representative

We'd love to have you onboard at TutorPro!

What Does TutorPro Do?

Technology is ever-changing and companies are constantly evolving. We develop software that empowers businesses to solve learning and development challenges. Our solutions can help organizations streamline their onboarding process, support application rollouts, and assist users to understand what they do and don’t know through assessments and targeted training.  

Despite Team TutorPro being a fully remote team, spread out across the U.K., Spain, and USA, we have a fantastic company culture. In fact, our most recent anonymous engagement survey returned results of 92%!! 

What Would the Successful Candidate Responsibilities Be?

The Role – (Full Time)

This role is a fun, jam packed varied role! 

The successful candidate would join the team and share responsibility for providing 1st and 2nd line technical support to our Client Family.  Investigating and resolving customer
inquiries in an articulate, timely, and courteous way always seeking to deliver quick and effective solutions.

You would be expected to escalate issues to internal teams when necessary, clearly articulating problems and steps required for resolution. Clearly communicating with our clients, educating them, and dealing with all queries on the use of our technology ecosystem. Providing root cause analysis and issue resolution guidance to Client Family Members and internal teams as needed.

You would also be required to participate in end-user testing product releases, across web-based and client-installed applications and provide detailed information back to the team.  You will be required to try and replicate issues, test beta releases, and give feedback on new features from the end-user perspective. 

The role would also include maintaining documentation for the product suite, as new features are added. 

As your knowledge of the products evolve, you would be required to providing product training to our Client Family. 

What You’ll Need to Bring to the Table

  • Love loving clients! You would be required to swiftly embrace our Client Success approach, being able to communicate it to our TutorPro Client Family Members in a cheerful and proactive manner from day one
  • Have proven experience working in a technical support or training position
  • Have excellent written and verbal communication skills, with attention to detail
  • Ability to ask relevant questions and to actively listen to answers
  • Must be a critical thinker, work methodically though a problem to find a solution
  • Possess an ability to take complex processes and break them down into a series of simple steps
  • Be proficient with MS Office applications
  • Be able to work independently making decisions, problem solving and driving issues to a conclusion
  • Experience of a range of web browsers, operating systems and devices is preferred

Bonus Points if You Have

  • Experience working in a Legal/Law Firm environment
  • French Canadian language

In Return We Offer…

  • 20 days holiday, plus public/company holidays
  • U.K. Salary ranging from £22K – £28K / U.S. Salary ranging from $40K – $50K depending on experience 
  • Peer-to-Peer Recognition Platform (Motivosity)
  • Free eye checks
  • Flexible working hours – no traditional 9am – 5pm here, unless that’s what you choose! 
  • Remote working/Work from anywhere policy!!
  • Team Meetups (Optional!)
  • Access to learning resources and training courses/events
  • An opportunity to explore and work with the latest technologies

How to Apply & What Can We Do For You?!

Please upload or email your CV to recruitment@tutorpro.com, and email your answers to the following questions:

  1. Why are you looking for a new position?
  2. What are the three most important things you want from a new role?
  3. Work-life balance is key to Team TutorPro. What’s important to you and helps you thrive, both at work, and outside of work?
  4. What salary expectation do you have? (optional).

What Do Team TutorPro Employees Have to Say?

“My family is the most important thing in my life and TutorPro has built bridges instead of barriers between my job and my family. You cannot find this everywhere. I get the opportunity for promotion, I can attend courses, I receive other benefits and I don’t need to fight for them. I have incredible bosses that are always there to help. Best company ever!” Guille, Software Developer.

“I have worked for companies that make you feel like no matter what is wrong with the company, the owner is the only person that can come up with an idea to make changes. I love this company because that doesn’t happen here. Everyone gets the opportunity to have an input, and the team is so supportive.”
Xavier Campbell, Support Specialist.

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