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Technology is ever-changing and companies are constantly evolving. We develop software that empowers businesses to solve learning and development challenges. Our solutions can help organizations streamline their onboarding process, support application rollouts, and assist users to understand what they do and don’t know through assessments and targeted training.
Despite Team TutorPro being a fully remote team, spread out across the U.K., Spain, and USA, we have a fantastic company culture. In fact, our most recent anonymous engagement survey returned results of 92%!!
This role is a fun, jam packed varied role!
The successful candidate would join the team and share responsibility for providing 1st and 2nd line technical support to our Client Family. Investigating and resolving customer
inquiries in an articulate, timely, and courteous way always seeking to deliver quick and effective solutions.
You would be expected to escalate issues to internal teams when necessary, clearly articulating problems and steps required for resolution. Clearly communicating with our clients, educating them, and dealing with all queries on the use of our technology ecosystem. Providing root cause analysis and issue resolution guidance to Client Family Members and internal teams as needed.
You would also be required to participate in end-user testing product releases, across web-based and client-installed applications and provide detailed information back to the team. You will be required to try and replicate issues, test beta releases, and give feedback on new features from the end-user perspective.
The role would also include maintaining documentation for the product suite, as new features are added.
As your knowledge of the products evolve, you would be required to providing product training to our Client Family.
What You’ll Need to Bring to the Table
“My family is the most important thing in my life and TutorPro has built bridges instead of barriers between my job and my family. You cannot find this everywhere. I get the opportunity for promotion, I can attend courses, I receive other benefits and I don’t need to fight for them. I have incredible bosses that are always there to help. Best company ever!” Guille, Software Developer.
“I have worked for companies that make you feel like no matter what is wrong with the company, the owner is the only person that can come up with an idea to make changes. I love this company because that doesn’t happen here. Everyone gets the opportunity to have an input, and the team is so supportive.”
Xavier Campbell, Support Specialist.